Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tbon3z
Level 8

Videos aren’t playing on the YouTube app is not working on the Roku

I regularly play videos on the YouTube app. I recently updated the roku system and tried restarting and removing the application. Still isn’t playing any videos. 

13 Replies
Andy6835
Level 7

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Same issue . It just stopped loading any video.I was watching few mins before

DavidTN
Level 7

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Same issue here.  Removed YouTube app. Rebooted Roku.  Added app back.  Activated.  Get either black screen or clockwise dots.  

Tbon3z
Level 8

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Hopefully it will be up and running 

rck213
Level 7

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Videos were playing fine then suddenly will not on YouTube app. Reset device, no difference. Happened around 7:30 pm

GML
Level 9

Re: Videos aren’t playing on the YouTube app is not working on the Roku

They must be aware of the issue because now when I press on a video I get an error message that appears from the write stating something went wrong and to submit the report to fix it.

Sputs
Level 8

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Same issue just installed the latest update now YouTube will load up but not play anything...I just get a black screen...not sure what's going on with roku lately seems to be going down hill . I have removed app and re download but its still the same 

jkelland
Level 7

Re: Videos aren’t playing on the YouTube app is not working on the Roku

YouTube just stopped working, tried all the usual stuff , power down , system reset etc, did not work any suggestions ?

Bidenishabibi
Level 7

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Thank god I came across this thread my roku TVs won’t play YouTube at all it’s just a black screen my son falls asleep to watching YouTube it’s going to be a LONG night!

GML
Level 9

Re: Videos aren’t playing on the YouTube app is not working on the Roku

Then Roku will tell you it's a youtube issue. If Roku is going to offer this channel then Roku needs to make sure the channel is working properly.