Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I tried switching to stereo (audio mode and output format, individually) and I was unable to play video at all (Ted Lasso), It just gave me an "unable to play video" error. Switch it back and it works fine
Are all other streaming channels playing content normally?
Have you tried the steps previously posted by @RokuDanny-R to see if that resolves the issue?
If yes, we would also recommend getting the latest Apple TV channel version by checking for a channel update using your * button on the channel tile or going to Settings for a System Update there. Then, restart your player.
Keep us posted and we'll continue assisting from there if needed.
Is anyone actually reading this WHOLE thread? People have tried all of those things and have stated such. I still don;t know why this thread is marked "solved" when the solution provided did not fix it.
All apps on my Roku Express work fine EXCEPT the Apple TV one. And as noted, it worked fine before the Roku updated a few months ago.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.