Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cleandreams14
Level 7

Re: Video playback not working on Rumble

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I have not been able to get any video from Rumble to work from the get-go. I would like to see them and use Rumble as an alternative to YouTube. I have tried everything I can think of and nothing works.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Video playback not working on Rumble

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@cleandreams14

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sally2
Level 7

Re: Video playback not working on Rumble

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Rumble still does not work.  This just started happening.  I have watch several videos before. I removed the channel and started the devise again as advised.  Funny--other channels on Roku work just fine.

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RokuMary-F
Roku Employee
Roku Employee

Re: Video playback not working on Rumble

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Hi @Sally2,

Thanks for the update.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

Thanks,

Mary

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dallas3324
Level 7

Re: Video playback not working on Rumble

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my videos on rumble will not play on my computer either. they start out fine then stop. i am running windows 10. any suggestions? i used to be able yo change speed and picture quality and they would play a bit more before having to do it gain, but now that isn't even working.

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