Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Video playback freezes

I am having trouble with a couple of channels with recorded playback. USA and TBS recorded programs will freeze. Audio will continue but the video will not. It continues to buffer. 

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Roku Employee
Roku Employee

Re: Video playback freezes


Thanks for the post.

Can you please clarify the issue you are seeing? How is the content recorded? Did you record the content or is it available through the channel provider?

If you are accessing the content through the channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

However, please be aware that in general, buffering issues may be related to poor wireless network connectivity.


Danny R.
Roku Forum Moderator
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