Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ltdofw
Level 7

Video freezes but sound continues.

Hi - I am trying to watch Ski Bum: The Warren Miller Story on the Roku channel and every, say, 30 seconds, it reloads and comes back with the video frozen but the audio continues. This hasnt happened on anyother station.

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MaryFranco
Roku Employee
Roku Employee

Re: Video freezes but sound continues.

Hi @Ltdofw,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Does this happen on all movies/shows in The Roku channel or just specific titles?

In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

Please keep us posted!

Thanks,

Mary

 

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