Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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EFGDEG
Level 8

Vidangel not on Roku

Dear Roku and Roku community,
I bought a Roku streamstick+ to watch TheChosen on a beamer. Roku is one of the major recommended services to do so. When i connect via TheChosen App to my streamstick+ a window pops up telling me to add the vidangel channel to my Roku device first.

But when i search the channels in Roku i find no vidangel channel.
Can anybody give me a hint what's going wrong? TheChosen is one of the top 10 major TV series currently and Roku is one of four recommended ways to watch it.

Thank you for your answers

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9 Replies
DBDukes
Level 16

Re: Vidangel not on Roku

I'm going to suggest contacting the service directly. They would be the ones to build and support the app.

There is one bit of information that may or may not apply. If it does, it might be helpful.

Roku allows (but does not support) non-certified apps (Roku uses the term "channels" for "apps"). That means if an app developer or service does not submit the app to Roku for inclusion in the Channel Store, or if it is not accepted in the Channel Store, it can still be added to the Roku. The app developer/service would provide the app code to enter and load the app.

I don't know of VidAngel has or has ever had an official Roku app, but if not, they may provide a code for the app. Regardless, you would contact them.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Gus2
Level 7

Re: Vidangel not on Roku

Just FYI Vidangel was on Rocky when Season 1 was released.  I had it installed on my home page on Roku but it has disappeared. Not sure what has happened. 

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EFGDEG
Level 8

Re: Vidangel not on Roku

Thank you for your answers!

I tried now to add VidAngel manually via the link @DBDukes provided (thanks for that). But when i do so a message pops up it is not available in my area.

Are there different areas and it is possible some services are available in US and not in Europe?

I tried to contact VidAngel on that over a week ago - but they are really slow in response. Smiley Frustrated

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DBDukes
Level 16

Re: Vidangel not on Roku

Yes, it's true that app developers determine where apps are allowed to be installed. For example, there's a BBC iPlayer app for Roku. You won't find it anywhere other than UK (well, maybe Canada, but I'm not sure). That's because its content is only authorized for viewing in certain locations. BBC is only intended for UK. The BBC America app is a different app and is intended for US audiences. It may contain overlapping content, but BBC America is for here and BBC is for there for legal reasons.

As to why you're encountering that for VidAngel, I don't know, but yes, it's certainly possible. I know there have been legal challenges to VidAngel's service. Whether or not that's what's going on, I don't know. Your best best is to await word from them. You might want to contact them again. Use multiple paths, such as email, Facebook, Twitter, and anything else.

Perhaps someone who works for Roku will step in and answer, but maybe not. It could be that whatever is going on is from VidAngel's end, and that would have to come from VidAngel.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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EFGDEG
Level 8

Re: Vidangel not on Roku

Thank you for your information. Smiley Happy

I will wait for their reply. Maybe they can bring some light into that.

Greetings
Christoph

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EFGDEG
Level 8

Re: Vidangel not on Roku

Now i got feedback from the app vendor. One thing he asks me to do is to go to advanced system settings and check under device connect it it's enabled - same for control by mobile apps.

Problem: When i go to advanced system settings i see "control by mobile apps" but i can't find "device connect". Is this a feature not available on every Roku device?

Are there devices with different capabilities regarding connection via an app?

Greetings - Christoph 

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DBDukes
Level 16

Re: Vidangel not on Roku

The Roku OS can offer different things depending on the device. It can off offer different things because of the OS version. Major operating system changes can add, remove, or relocate functions and their settings.

This morning, I checked a Roku Stick+ running OS 9.4.0 and there is no "Device connect" setting, while my Streambar that is running 10.0.0 has the setting. And, I've seen the setting before. As I've had Roku devices since 2010, it could have been on any number of earlier releases.

Let's get a little more information about your system to help determine what's going on regarding the menu commands.

First, ensure your device is up to date. Go to Settings > System > System update > Check now

If it updates, keep doing the update again and again until it says "All software is up to date."

Next, go to Settings > System > About  and let us know what it says under Model (we're really looking for the model number) and Software version.

There is an observation I'd like to make, and some speculation.

You approached VidAngel about adding their app. The instructions about "Device connect" relate to mirroring a phone or tablet, and have nothing to do with installing an app, or allowing the Roku to install an app.

This makes me think VidAngel does not have an app, and is telling you how to use the app on your phone or tablet to mirror your screen. What it looks like they're doing is telling you how to allow your VidAngel mobile (phone or tablet) app to play and simply display the content on your TV via Roku instead of on the mobile device.

To confirm that, if you would provide to us a copy of the instructions, or read through them carefully and see if it includes launching the app from a phone or other mobile device.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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EFGDEG
Level 8

Re: Vidangel not on Roku

Thank you for your detailed reply @DBDukes 
I did all the updates possible and my device itself is a

  1. Roku Stream Stick+ 3810EU
  2. seriel number YH009S347801
  3. OS: 9.4.0 Revision 4210-50

What i understand the app vendor tries to mirror my phone to Roku (like you described). Basically there shouldn't be the request for adding the VidAngel channel to Roku (that's what the app is asking for at the moment) but simply the described mirroring.

What i do is

  1. I open the app
  2. i click on streaming to device
  3. i select my Roku Streamstick+
  4. Now it is supposed to stream without any further doing. Instead i keeps asking me to add the channel

This was the support description from the vendor:

Let's first please make sure you’ve tried these basic troubleshooting steps:

  1. Is your Roku turned on and all set up?
  2. Is your phone’s WiFi turned on and on the same network as your Roku? (Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are on the same one.)
  3. Have you tried force/hard closing the Chosen app and rebooting both devices?
  4. Do you have the most updated version of the Chosen app?
  5. Please update the Roku by going to Settings> System> System Update> Check Now

Another thing you can check is your Advance System Settings on your Roku. To do this, please go to the Roku Settings > System > Advanced System Settings and then enable "Device Connect" and "Control By Mobile Apps."

If you have gone through all of these and you’re still having trouble, some possibilities are that your internet is too weak to register that there is a device there waiting or your Roku may not have the casting technology needed. 

Greetings Christoph

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EFGDEG
Level 8

Re: Vidangel not on Roku

This week Roku wrote following mail to me:

Dear Roku Customer, 

Your Roku streaming player was incorrectly configured during initial set-up. We apologize for the inconvenience and will correctly configure your streaming player in the coming 48 hours.

Your home screen will be repopulated with the available channels you had installed, to add additional channels please visit the Channel Store. If you would like to reorder the channels on your home screen, please check-out this how-to-guide.

After that i checked my Roku device and Vidangel popped up for adding. Than everything worked out well. So it was a configuration problem like Roku support described.

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