Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

VUDU Channel: Turning off Closed Captioning problem

How do you turn off closed captioning? I see the * on the remote. I see the closed caption option. I select OFF. I then press OK on the remote. Still have closed captioning ON. What am I missing here?
9 Replies
Level 8

Re: VUDU Channel: Turning off Closed Captioning problem

When playing a movie on Vudu, click OK/Pause then scroll to CC/ENG & click.
Roku Stick: 3800RW
Roku Stick: 3800X
Roku Stick: 3600X (Died)
Roku 1 SE: 2710X (Retired)
Roku 2 XS: 3100X (Retired)
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Level 21

Re: VUDU Channel: Turning off Closed Captioning problem

It depends on the channel. Some use the Roku player settings, while others control it independently. I can't recall what Vudu uses. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 8

Re: VUDU Channel: Turning off Closed Captioning problem

Go to the "Settings" part and make sure you have captioning defaulting to Off. You should also be able to select the default streaming quality (SD, HDX or UHD) and turn TV series autoplay on or off.
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Level 7

Re: VUDU Channel: Turning off Closed Captioning problem

To turn caption off on any Roku on a VUDU movie is simple... Hit ok button to pause scroll to right TURN OFF ENGLISH, then CC will appear ..Your closed caption is now of,You must turn off English ignore when it says CC afterwards then enjoy movie.
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Roku Employee
Roku Employee

Re: VUDU Channel: Turning off Closed Captioning problem

Some Vudu Closed Caption settings may need to be modified inside your Vudu account online. We'd recommend contacting Vudu support directly for more assistance: https://www.vudu.com/content/support.html

Please see Forum Guidelines for posting: https://forums.roku.com/viewtopic.php?f=66&t=38665

This thread was for a previously resolved issue. 

If you still need assistance with this issue please feel free to create a new post. We will be closing this thread out.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Level 7

Re: VUDU Channel: Turning off Closed Captioning problem

This worked perfectly! Thank you!

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Level 8

Re: VUDU Channel: Turning off Closed Captioning problem

This worked for me. While watching the movie push the ok button and at the bottom scroll to the right.

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Level 7

Re: VUDU Channel: Turning off Closed Captioning problem

I cannot turn off the ROKU closed caption. It is on every channel including CW and Netflix. I keep hitting the * key and click on "off" but the closed caption will not go away even after I unplugged the ROKU and plugged it in again. Please help I cannot stand closed captions on while I watch TV. With this isolation Its all I have from going insame.

ROKU said they will take emails but they don't and my situation is not in any of the troubleshooting or examples they supplied.

Thank you,

mammaj11

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Level 7

Re: VUDU Channel: Turning off Closed Captioning problem

Me again. I turned everything off including my WIFI and its only ROKU now that I cannot close the closed caption and since they are not taking emails like they said. boo hoo if I don't use their station. I still would like to know how to turn off the closed captions. Thank you,

mammaj11

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