Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ralphie
Level 7

VH-1 Error 0058 Account Not Active

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I found my TV provider, input the code from my tv into vh1.com/activate. My phone says it is a “success!” However, my TV says “Oh no! 0058- The Accountld is not active.”

I have tried the following:

1. Turning my TV off and on.

2. Removing the app and reinstalling, then turning the TV off and back on.

3. Unplugging the ROKU stock for 10 seconds and plugging it back in. 

I get the same 0058 error code message. Any recommendations?

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RokuDanny-R
Roku Employee
Roku Employee

Re: VH-1 Error 0058 Account Not Active

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@Ralphie 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the VH-1 support directly to inquire further regarding that specific error code. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach VH-1 support here: http://www.vh1.com/legal/frequently-asked-questions

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: VH-1 Error 0058 Account Not Active

Jump to solution

@Ralphie 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the VH-1 support directly to inquire further regarding that specific error code. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach VH-1 support here: http://www.vh1.com/legal/frequently-asked-questions

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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