Channel Issues & Questions

[Pthoma0831]

Getting this error code when trying to watch a few shows on History and Nat Geo.  I've tried uninstalling and reinstalling (several times) and have tried uninstalling, restarting the system and reinstalling with no luck. Any ideas?

[makaiguy]

History and Nat Geo are only available to those who are paying for them via paid subscriptions to tv providers that carry these services.  They may occasionally ask you to re-login to confirm that your TV provider subscriptios are still in force.

[Pthoma0831]

Right, I understand that.  I should have mentioned that I have subscriptions to both channels through Sling TV. 

[RokuMary-F]

Hi @Pthoma0831

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact Sling TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Sling TV support here: https://help.sling.com/

Thanks,

Mary

[Kmcallister]

I have this problem, we subscribe to nat geo through roku I’m getting this error message. I have removed and reinstalled twice , I have signed out and back in and roku site is not answering my question. Now what?

[renojim]

@Kmcallister, if you're getting a "reauthenticate" message it's not coming from Roku, so they can't help you.  Have you read the previous posts in this thread?  Are any of them helpful?

[joyfull1]

I called my TV provider who said it's Roku's fault. Roku says it's the app provider's fault. The app says it's the TV provider's fault. So round and round it goes. Nobody will fix it.