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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pthoma0831
Level 7
2 weeks ago

User must reauthenticate, code 012-1206-403

Getting this error code when trying to watch a few shows on History and Nat Geo.  I've tried uninstalling and reinstalling (several times) and have tried uninstalling, restarting the system and reinstalling with no luck. Any ideas?

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3 Replies
makaiguy
Level 20
2 weeks ago

Re: User must reauthenticate, code 012-1206-403

History and Nat Geo are only available to those who are paying for them via paid subscriptions to tv providers that carry these services.  They may occasionally ask you to re-login to confirm that your TV provider subscriptios are still in force.

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Pthoma0831
Level 7
2 weeks ago

Re: User must reauthenticate, code 012-1206-403

Right, I understand that.  I should have mentioned that I have subscriptions to both channels through Sling TV. 

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MaryFranco
Roku Employee
Roku Employee
2 weeks ago

Re: User must reauthenticate, code 012-1206-403

Hi @Pthoma0831

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact Sling TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Sling TV support here: https://help.sling.com/

Thanks,

Mary

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