Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pthoma0831
Level 7

User must reauthenticate, code 012-1206-403

Getting this error code when trying to watch a few shows on History and Nat Geo.  I've tried uninstalling and reinstalling (several times) and have tried uninstalling, restarting the system and reinstalling with no luck. Any ideas?

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: User must reauthenticate, code 012-1206-403

History and Nat Geo are only available to those who are paying for them via paid subscriptions to tv providers that carry these services.  They may occasionally ask you to re-login to confirm that your TV provider subscriptios are still in force.

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Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Pthoma0831
Level 7

Re: User must reauthenticate, code 012-1206-403

Right, I understand that.  I should have mentioned that I have subscriptions to both channels through Sling TV. 

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RokuMary-F
Roku Employee
Roku Employee

Re: User must reauthenticate, code 012-1206-403

Hi @Pthoma0831

Thanks for the note.

For more information about that channel's authentication and functionality, you'll want to contact Sling TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Sling TV support here: https://help.sling.com/

Thanks,

Mary

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Kmcallister
Level 7

Re: User must reauthenticate, code 012-1206-403

I have this problem, we subscribe to nat geo through roku I’m getting this error message. I have removed and reinstalled twice , I have signed out and back in and roku site is not answering my question. Now what?

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renojim
Community Streaming Expert

Re: User must reauthenticate, code 012-1206-403

@Kmcallister, if you're getting a "reauthenticate" message it's not coming from Roku, so they can't help you.  Have you read the previous posts in this thread?  Are any of them helpful?

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joyfull1
Level 7

Re: User must reauthenticate, code 012-1206-403

I called my TV provider who said it's Roku's fault. Roku says it's the app provider's fault. The app says it's the TV provider's fault. So round and round it goes. Nobody will fix it.

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