Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ALRUI
Level 10

Updated Amazon Prime Crashing

Anyone else having issues with Amazon Prime suddenly crashing since they "updated" the app in the past couple days (upon launching the app there are now profiles).

Thanks

6 Replies
garystan1952
Level 8

Re: Updated Amazon Prime Crashing

Hi :

          I have a Sharp / Roku TV.   I installed the Amazon Music twice.  Each time it crashes.   I checked my internet connection.  It was fine.  So, it has to be app itself that's causing the crash.   Maybe this app isn't compatible with Roku.

             Gary Stanullwich

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ALRUI
Level 10

Re: Updated Amazon Prime Crashing

This is Prime, not the music app - the music app IS in fact compatible with the Roku devices, not sure about Roku TV though it should be.

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Lgmusi08
Level 7

Amazon will not stream.

There are several post about this topic yet the solution proposed is.... what exactly? 

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boogernose
Level 18

Re: Amazon will not stream.

Amazon Prime is a premium (paid for) Channel.

You must go to Amazon Prime and subscribe.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated Amazon Prime Crashing

@ALRUI 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon will not stream.

@Lgmusi08 

Thanks for the post.

Can you please clarify the issue you are experiencing? What specifically are you seeing? Can you provide a screenshot?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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