Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Njb61
Level 7

Up/faith & family channel

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I recently started using ROKU.  I added the Up/faith & family channel and have a few days left on the free trial.  I got an email today stating that Up was on the ROKU channel and I subscribe to it.  My question is if I deleted UP before the trialends will it stay on the ROKU channel?  I don’t recall seeing that channel on ROKU before I started the trial

TIA for any help

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DBDukes
Community Streaming Expert

Re: Up/faith & family channel

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@Njb61 

Nobody pays for The Roku Channel. However, you can subscribe to services through The Roku Channel, including UP. However, subscriptions through The Roku Channel are separate subscriptions from any direct to a service.

If you subscribed to UP directly, then you'd watch it through the UP app after you enter the credentials you set up with UP for the subscription. You cannot use that subscription to watch UP through The Roku Channel, as was previously mentioned that is a separate thing.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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DBDukes
Community Streaming Expert

Re: Up/faith & family channel

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@Njb61 

A separate app subscription/trial is totally separate from any subscription/trial within The Roku Channel.

Keep in mind that if you subscribe through Roku Pay (such as via The Roku Channel) that you can only watch the service on Roku, and only then through The Roku Channel (or a special UP Fail & Family on the Roku Channel app). The Roku Channel subscription is $5/month, while the separate UP TV subscription is $6/month. Subscribing through Roku is cheaper, but limits you to watching only on Roku devices.

Also, UP TV is available as part of Frndly.TV (starting at $6/month) live streaming, but with limited on-demand content, apart from 72-hour lookback. Just to complicate things.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Njb61
Level 7

Re: Up/faith & family channel

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So if I cancel the trial subscription to up/faith & family channel I won’t be able to watch on ROKU channel?  I have 2 days left and I could swear that it wasn’t on the ROKU channel when I started using ROKU the middle of august.  I have a separate box for UP on my listed channels but today I watched thru the ROKU channel.

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DBDukes
Community Streaming Expert

Re: Up/faith & family channel

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@Njb61 

That depends on how you subscribed. You can subscribe directly to the service, or you can subscribe through Roku.

Those are totally separate, and you could, even by accident, subscribe both ways. Did you subscribe directly to the service? Did you subscribe through Roku?

If you subscribed directly, and cancel that, it won't impact the subscription through The Roku Channel.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Njb61
Level 7

Re: Up/faith & family channel

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I subscribed thru Up and then I got an email saying that the free trial was going to be up in 2 days.  I don’t pay for the ROKU channel.  The only other service I pay for is discovery +

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DBDukes
Community Streaming Expert

Re: Up/faith & family channel

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@Njb61 

Nobody pays for The Roku Channel. However, you can subscribe to services through The Roku Channel, including UP. However, subscriptions through The Roku Channel are separate subscriptions from any direct to a service.

If you subscribed to UP directly, then you'd watch it through the UP app after you enter the credentials you set up with UP for the subscription. You cannot use that subscription to watch UP through The Roku Channel, as was previously mentioned that is a separate thing.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Nbiscan
Level 7

Re: Up/faith & family channel

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I subscribed to the UP channel through Roku and can view it only on one of my TVs even though all our TVs are set up with the Roku device.

How can I view UP on all our TVs?

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HDMIGuy
Level 13

Re: Up/faith & family channel

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@Nbiscan wrote:

I subscribed to the UP channel through Roku and can view it only on one of my TVs even though all our TVs are set up with the Roku device.

How can I view UP on all our TVs?


If all of the TVs are linked to same account the app should be on all the TVs and you can view UP on all of your TVs.  You will probably have to go to the app and login on each device.

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renojim
Community Streaming Expert

Re: Up/faith & family channel

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@Nbiscan, to add to what @HDMIGuy said, you can check the Roku account each device is linked to by looking under Settings->System->About and verifying they all show the same email address.  More than one person has inadvertently created more than one account.

In addition, when you say you "can view it only on one of my TVs", do you mean the channel/app doesn't show up on the other TVs or it says you're not subscribed when you try to view it on the other TVs?

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