Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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HQ
Level 7

Unsaver

Yesterday a message came up on my tv screen saying upgrade now to continue enjoying unsaver. Apparently screensavers are no longer free and it wants me to click on basic or plus. I don’t want either but I can’t get it off my tv screen so I finally thought well I just click basic and nothing happened. It won’t let me click either box. When I turn my tv off my tv keeps coming on by itself with this message. It’s a big blue message so it wakes me up every time. How can I get rid of it?!

11 Replies
ElixaWatch
Level 7

Unisaver

Woke up this morning to a sale screen for Unisaver. Never heard it before.

It gives two options ... Upgrade or Upgrade.

It hijacked my tv causing my tvs automatic shut off timer to not work.

My universal remote has a home button. When I got that the ad page went away for a little while but then it came back.

I was able to get rid of it by going into Roku settings and choosing to reset to the default Roku Themepack.

I was also able to click into the Unisaver Themepack and delete it.

Connor_MacLeod
Level 7

Re: Unsaver

Our Roku began doing the same yesterday, and the annoyance continues today.

Make it stop, Roku, or we're ditching your device and subscription services in favor of another system.  This is unacceptable.

0 Kudos
T_bill13
Level 7

Re: Unsaver

Also happening to me. It hijacks what I’m watching 🤬 

0 Kudos
renojim
Level 21

Re: Unsaver

Did you try changing your screensaver to something else?

dsimonis
Level 7

Re: Unsaver

The same thing is happening here. It started 2 or 3 days ago. Maddening! I can get rid or it by clicking remote on "TV" but then in 5 or 10 minutes, it happens again!! I went to the Unsaver website and it says the charge for Basic is .99 a year or Unsaver plus is $4.99. This feels like ransom. Who do we complain to?! Roku??

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aaroheat
Level 7

Re: Unsaver

Go into your settings, then screen saver apps and remove the unsaver app

WPB
Level 7

Re: Unsaver

Same issue here the past couple days and it kept turning my TV back on but I think I have some idea.

  1. Roku just pushed an update. You may want to force your system to update now. For me, that might have done the trick.
  2. For those who don't want to pay and get UNSAVER BASIC ($1/yr), or UNSAVER, remove the channel on your roku.
  3. Since I decided to subscribe the UNSAVER BASIC, I went to system settings and switched from UNSAVER to UNSAVER BASIC. (the two have the same icon so you will have to make sure you choose the right one).

After that, UNSAVER shouldn't keep turning your TV back on.

WALLY831555
Level 7

Re: Unsaver

The same thing happened to me. I simply went into settings and removed the Unisaver and added the free National Parks screensaver.

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Honore
Level 7

Re: Unsaver

Had the same annoying problem. I fixed it by removing the channel. Highlight the app, click *, then remove channel. This worked for me. Hope this helps you too!  

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