Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unknown YouTube account connected on my Roku YouTube app

I saw the email connected to my YouTube app on my Roku and I know its my next door neighbors. Before I ask politely if they stop connecting to my device without permission I want to know if they would have intentionally connected or if it could be an accident. How would they be able to connect to my specific device in my own home? 

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