Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Univision App not working

Univision app is not letting me view live video. Get the following message, Content Not Available- The video playback URL is not currently available. Please try again later. Is this a Roku issue or a Univision issue?

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5 Replies
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Level 7

Re: Univision App not working

Same thing happened to me did you end up finding out what was wrong ?!

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Roku Employee
Roku Employee

Re: Univision App not working

@Houtx @Xoyoselinn 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Univision App not working

Not at all. Just started working yesterday out of nowhere. 

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Level 7

Re: Univision App not working

I am having the same issue. It plays then goes to commercial then decides the content is unavailable. I can watch it on my iPad but not the Roku. I have removed the channel and restarted the Roku then reloaded the channel. Same issue. 

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Level 7

Re: Univision App not working

I factory reset the Roku (had it for less than a week). Now things seem to be working!

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