Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Houtx
Level 7

Univision App not working

Univision app is not letting me view live video. Get the following message, Content Not Available- The video playback URL is not currently available. Please try again later. Is this a Roku issue or a Univision issue?

12 Replies
Xoyoselinn
Level 7

Re: Univision App not working

Same thing happened to me did you end up finding out what was wrong ?!

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Univision App not working

@Houtx @Xoyoselinn 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Houtx
Level 7

Re: Univision App not working

Not at all. Just started working yesterday out of nowhere. 

0 Kudos
RQ17
Level 7

Re: Univision App not working

I am having the same issue. It plays then goes to commercial then decides the content is unavailable. I can watch it on my iPad but not the Roku. I have removed the channel and restarted the Roku then reloaded the channel. Same issue. 

0 Kudos
RQ17
Level 7

Re: Univision App not working

I factory reset the Roku (had it for less than a week). Now things seem to be working!

0 Kudos
95dylanross
Level 7

Re: Univision App not working

This is happening to me on NBA League pass

0 Kudos
trippcatcom
Level 8

Re: Univision App not working

This is very frustrating... I'm using the Univision App and logged in through my cable provider (Spectrum).  I get the error message "Content Not Available, The video playback URL is not currently available.  please try again later"... I have tried uninstall/restart/reinstall which doesn't work... I've also done a factory reset of the Roku stick and it still does not work.  This is happening on at least 2 of my Roku devices.  Was fine about 1 month ago, and now can't get around it... Only option is to watch on an iPad and screen mirror (which is too complicated for my mother-in-law who is the one that watches her novellas through this app)

RokuDanny-R
Roku Employee
Roku Employee

Re: Univision App not working

@trippcatcom

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Unvision support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Univision support here: https://corporate.univision.com/contact/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
lthernandez
Level 7

Re: Univision App not working

This happens to me 2 did you fix it can u tell me how to fix my?

0 Kudos