Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cstreets
Level 7

Universal Kid channel is distorted.

I stream Specturm channels through the Spectrum App using the Roku device. Every channel works EXCEPT channel 96 which is the Universal Kid channel. I have unplugged the device several times, I also have unplugged the power cord for the device and television from the power outlets. The Univeral Kid channel is distorted. I have the ROKU Express.Universal Kids ChannelUniversal Kids Channel

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Universal Kid channel is distorted.

Hey @cstreets

Thanks for posting here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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