Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to watch ESPN on a TCL Roku TV

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We just brought a 43 " TCL Roku TV from Walmart. I was unable to watch a scheduled UCONN game on SEC Network via ESPN. When I went to turn on the game last night just before the start time of 7 PM, it stated that the game is scheduled for Nov 13, at 7 PM which I already knew. I use ESPN via my provider which is Youtube TV. That game never started and that message stayed on until 7:30 WHEN i FINALLY GAVE UP. 

 

any ideas what happen ?

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Level 19

Re: Unable to watch ESPN on a TCL Roku TV

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Thanks for reaching out. You'll need to contact either the channel provider or your subscription TV provider to inquire further. Licensing restrictions and/or technical issues may cause some content to be unavailable or to not play properly. You can see our recommendations for troubleshooting channels on your Roku device here: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...

If that isn't resolving the issue, you'll want to follow up with the channel provider directly to report the issue and request additional support with their channel (app) on the Roku platform. 

 

Thanks,

Tanner

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Highlighted
Level 19

Re: Unable to watch ESPN on a TCL Roku TV

Jump to solution

Thanks for reaching out. You'll need to contact either the channel provider or your subscription TV provider to inquire further. Licensing restrictions and/or technical issues may cause some content to be unavailable or to not play properly. You can see our recommendations for troubleshooting channels on your Roku device here: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...

If that isn't resolving the issue, you'll want to follow up with the channel provider directly to report the issue and request additional support with their channel (app) on the Roku platform. 

 

Thanks,

Tanner

View solution in original post

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