Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to watch AT&T now

I had been watching AT&T now pretty much all day from my Roku device up until 3pm today. (4/17/20) When I tried to go back to it, after watching another channel, around 4pm, it won't load back up. Restarted device multiple times and tried other TV's with roku devices and none of them will load. What happened?

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4 Replies
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Level 7

Re: Unable to watch AT&T now

I was having the same issue. Then I removed the app and now cannot find it to reinstall. Not even in search. What can we do? 

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Level 16

Re: Unable to watch AT&T now

Roku and ATT have been in negotiations for several weeks. ATT Now was removed from the Streaming Channels list a while ago so it couldn't be downloaded, but those that already had it installed could continue using it. Sounds like one side or the other now has upped the ante on the negotiations and disabled the app altogether.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Unable to watch AT&T now

How horrible at a time like this. So petty. I wonder how soon this will be resolved and added back. I love Roku bought Roku TV’s and also use the ATT Now because they have the local channels I need.

 

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Level 8

Re: Unable to watch AT&T now

AT&T says that if you had AT&T TV on your ROKU device you can still access the service, but do not delete the AT&T TV app because you can't reload it. THIS IS NOT TRUE! As another writer above stated, my AT&T TV app simply stopped working a little over a week ago - I had NOT deleted it or done anything to it. 

These internet companies are proving the case for regulation.....ISP's, device and content providers must be FORCED BY REGULATION to ARBITRATE!!! This situation between AT&T and ROKU proves it. 

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