Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JV19
Level 7

Unable to view STARZ through my Roku TV

When I click on the STARZ app on my Roku TV, the "STARZ" logo is shown and then crashes back to my home screen... why is this happening? It has not happened before and I have had STARZ for about a year...

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Unable to view STARZ through my Roku TV

Hi @JV19,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,

Mary

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Yelabandz
Level 7

Re: Unable to view STARZ through my Roku TV

My starz app keeps closing and I did what you suggested 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to view STARZ through my Roku TV

Hello @Yelabandz

Thanks for the post.

If the same issue persists from one channel after attempting the suggestions above, other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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DBDukes
Community Streaming Expert

Re: Unable to view STARZ through my Roku TV

@Yelabandz 

Just to clarify, are you using the Starz standalone app, or Starz via Roku Channel app?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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