Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We are aware of an issue impacting playback on Showtime and we apologize for the inconvenience. Our billing team can be reached via chat or email. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email refund request there.
We also recommend contacting Showtime directly to follow up for more help. They’ll be able to best assist with playback issues and functionality inquiries.