Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JukieBee12
Level 7

Unable to use play button on HBO Max

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Hello all- A few days ago HBO Max added Cold Case and Without a Trace. I can't use the play button on my Roku. Works for everything else within the channel. Works on my phone.

What's up?!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to use play button on HBO Max

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@JukieBee12 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to use play button on HBO Max

Jump to solution

@JukieBee12 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator
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