Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Carol999
Level 7

Unable to stream some apps but can stream others

I am unable to stream Netflix, Amazon Prime or Criterion. In each case I can get to the app menu but when I select watch or play, I immediately get kicked back to the Roku Home Menu. I am able to stream HBO and PBS. In an attempt to fix the Netflix issue, I deleted and reinstalled Netflix, but now it won't allow me to sign in. When I select Netflix it momentarily shows me the Netflix screen, then immediately goes back to the Roku home menu. Any help would be greatly appreciated.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to stream some apps but can stream others

@Carol999 

Thanks for the post.

We would first recommend checking for a software update on your Roku device through: Settings > System > System update > Check Now.

After checking for a manual update, try removing the channel(s) from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel(s) back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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