Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Re: Can’t sign in to Apple TV app

Well i tried this plugged my fire stick into my daughters TCL tv logged into the firestick Apple TV app and it worked but when I tried the Roku it didn’t I even Removed the app and installed it. The app is not communicating with Apple to get the code to allow me to log in’s 

0 Kudos
Highlighted
Level 7

Re: Can’t sign in to Apple TV app

0 Kudos
Highlighted
Level 8

Re: Can’t sign in to Apple TV app

This morning my Roku Stick+ which had been signed into Apple TV previously, seemed to be reset and required a sign in. I was able to sign in so it was fine, but maybe Apple is trying to fix the overall issues with a forced sign in?

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Unable to sign into Apple TV app

@darteaga66 @usmarine4c @Nsnsnsn 

Thanks for the post.

Please be aware that we are currently aware of a possible issue with signing into the Apple TV channel.

Please send me a PM with the following information:
-Roku device model number 
-Roku device serial number 
-OS system of Roku device (all 3 can be found in Settings > System > About)
-Channel version and build (found by selecting the channel and pressing the * button).


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Apple TV channel - Login Failure

I too have the same issue. Unable to login to Apple TV via a new Roku Express. I reached out to Roku Support, and they told me to talk to Apple.

The Roku Express is not compatible with Apple TV, and it should not be advertised or sold with Apple TV mentioned in the marketing (as it currently is). 

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Unable to sign into Apple TV app

Hi everyone,

Thanks for your patience regarding this issue.

If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Unable to sign into Apple TV app

It worked!  Thank you!

0 Kudos
Highlighted
Level 7

Re: Unable to sign into Apple TV app

Did the remove channel did a restart on the Roku downloaded the channel and it logged in just great using the sign into this TV option. 

0 Kudos
Highlighted
Level 7

Re: Unable to sign into Apple TV app

it worked!-

“If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.”

0 Kudos
Highlighted
Level 7

Re: Can’t sign in to Apple TV app

Same issue. I tried every fix as suggested and still can’t log in by mobile device or by Apple ID/password. 

Model#: 7104x 

Software: 9.2.0.4502

 

0 Kudos