Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to sign in onscreen to subscribed Curiosity Stream, Acorn and Brit Box channels

I previously had an older Roku stick. Upgraded to Roku Express+. Most channels work fine. The subscribed channels I pay for monthly (Curiosity Stream, Acorn and Brit Box) will not accept my sign in. I'm using my Roku account sign in, which works online to get into my account. i even tried changing my password and that doesn't work either.

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Level 7

Re: Unable to sign in onscreen to subscribed Curiosity Stream, Acorn and Brit Box channels

same issue.  I can download the acorn and prime video app but I can't watch without re--signing up to those .  I pay for the subscriptions .  I have internet only.  Shouldn't I be able to authenticate that I have an active account to those, that is paid up?

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Roku Employee
Roku Employee

Re: Unable to sign in onscreen to subscribed Curiosity Stream, Acorn and Brit Box channels

@burksin @deena250 

Thanks for the post.

For more information about those channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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