Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to see subscribed Disney+ on Roku 2

I have verified that my Roku 2 is up to date and that the Disney+ bundle through Verizon is subscribed. I checked to see that Roku 2 supports Disney+ and it seems to.  I have spoken with Verizon people who think it's a Roku problem. Roku does not have customer support or even live chat.  Can someone help me?  Thank you!

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Level 21

Re: Unable to see subscribed Disney+ on Roku 2

Roku has used the Roku 2 name for several different models -- Disney only wrote their app to support some of them.  You really need to determine your model NUMBER (Settings > System  > About).  Then check this Disney page,  especially the not supported section further down the page:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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