Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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praneshn
Level 7

Unable to search channels

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I recently relocated from United States to India. As recommended, I deactivated earlier account and opened a new one using wi fi from India. 

When I set it up and connected my device, I am not able to search for channels. Also, not able to add Amazon prime and Disney+hotstar from channel store as well.

Performed factory reset as well. Did not resolve the issue.

Kindly advise.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to search channels

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@praneshn 

Thanks for the inquiry.

Please be aware that Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States.

For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to search channels

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@praneshn 

Thanks for the inquiry.

Please be aware that Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States.

For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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busterycopo18
Level 7

Re: Unable to search channels

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Hola mi roku express es nuevo y no me da la opcion de busqueda de canales. Que puedo hacer?

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Geisson
Level 8

Re: Unable to search channels

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Roku sistem is a trash, search channels is unable for Dom. Rep.

Geisson
Level 8

Re: Unable to search channels

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Is not a solution.

oesibius
Level 8

Re: Unable to search channels

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This is the most stupid feature (or lack of!) with Roku.

I fully understand that some channels are restricted to specific regions. But frankly, not allowing people to simply SEARCH for channels (from within the list of those available in their region) and forcing us to scroll through thousands of channels when we know what we look for, proves a complete disrespect of users!! Seriously... which engineer at Roku dev team decided that search feature was optional?? Do they ever use any system at all?

mchl3377
Level 8

Re: Unable to search channels

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I have had 4 previous Roku devices over the past 5 years.  I just purchased a new Roku Express.  When I went to activate it, I had to create a new account as I no longer had access to the email on my old account. I now have to reset all of my channels and am unable to search the Channel store, through the Roku itself, app or website.  Is this an update to the system?  I have spent hours searching for the 8 channels that I want and am unable to locate because I cannot determine which category they would be in.  I am really frustrated by having to search through thousands of Roku channels just to find at least what should be the most common:  Disney+, Amazon Prime, and Discovery+.  Any thoughts or suggestions about how to get the channel search option reinstated?  When I click on the Contact Us link, I am sent to a "page not found" error.  

RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to search channels

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Hi @mchl3377

Thanks for letting us know about the issue you're experiencing.

Please be advised that our search feature is only available in English in Canada, Ireland, the United Kingdom, and the United States. For Spanish, it's accessible in Mexico and the United States. 

Could you confirm to us what country you are located in at the moment? 

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mchl3377
Level 8

Re: Unable to search channels

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@RokuKariza-D I am in the United States.

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RokuMary-F
Roku Employee
Roku Employee

Re: Unable to search channels

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Thanks for keeping in touch and for the follow-up, @mchl3377.

We appreciate your patience with this matter!

Can you please provide the serial number of your Roku device from Settings > System > About? Let me check this for you.

Regards,

Mary

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