Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Unable to log into Amazon Prime Music on any of my Roku devices

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After yesterday's issue with things disappearing or not appearing on my Roku devices I have a new problem today.  I cannot log into Amazon Prime Music on any of my Roku devices.  I get the code.  Enter the code online.  I get a message online saing my device is registered and yet the Roku screen never updates.  Is this a continuation of the 1/31/20 issues or a new one?  nyone know of a fix?

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Level 8

Re: Amazon Music not working anymore on Roke Express +

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I was able to log into Amazon Music on all my Roku devices this morning.  It appears the problem has been fixed.  Yay!!

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Level 8

Amazon Music not working anymore on Roke Express +

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Today I tried to access my Amazon music app on my Roku Express and I could not access it, I kept getting an error message. I removed the App and reinstalled it, entered the code it gave on Amazon.com/code, and nothing happened. Amazon Music works fine on my computer and all my other devices except Roku. All my other Apps, Netflix, Amazon Prime Video, Disney +, You Tube, and Pluto TV all work perfect on Roku. Why has my Amazon Music App all of a sudden stopped working? Any Ideas???

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Re: Amazon Music not working anymore on Roke Express +

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Spoke to Amazon about this issue today and it is apparently s technical issue. 24-48 hours to fix system.

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Level 7

Re: Amazon Music not working anymore on Roke Express +

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Ok so this is new trying to set up my wife's new roku tv and the app is doing the same thing on both our old and new.

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Level 7

Re: Amazon Music not working anymore on Roke Express +

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I have exactly the same issue

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Level 7

Re: Amazon Music not working anymore on Roke Express +

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Same issue affected my Roku as of today, previously, Amazon Music worked fine.

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Level 7

Re: Unable to log into Amazon Prime Music on any of my Roku devices

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Also having the same problem. Is this a Roku fix or Amazon fix

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Level 8

Re: Unable to log into Amazon Prime Music on any of my Roku devices

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I think it is a Roku issue as I am able to log into Amazon Prime Music on iPhone, PC, and Fire tablet.  Three different OS's working fine with the app.

 

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Level 8

Re: Amazon Music not working anymore on Roke Express +

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I have the same problem with my Roku TV and three other Roku devices. Hope the problem gets fixed soon.

 

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Level 7

Re: Amazon Music not working anymore on Roke Express +

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SAME THING HERE .  i HAVE REBOOTED MY ROKU EXPRESS AND i HAVE RELOADED THE AMAZON MUSIC APP.  THE AMAZON CODE SITE SAYS THAT i AM APPROVED WITH THE CODE THEY PROVIDED BUT THE APP STILL WILL NOT OPEN.

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