Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MeMe6
Level 7

Unable to load this content message received for days now

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Receive the following message when trying to load Daystar: Unable to load this content message. Try again.

Have checked for updates and reinstalled channel.  Your help would be appreciated.

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StreamerUser
Level 20

Re: Unable to load this content message received for days now

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Thats a 9 year old unsupported legacy Roku model, and a 2 year old version of RokuOS - its likely the app updated and requires a newer model/RokuOS version (and that model wont get a newer OS version).

DayStar says their Roku app works with all Rokus, but recommends a Roku 2 or better.  You can try and contact DayStar about it: https://daystartv.wufoo.com/forms/roku-help-request/

However, I suggest upgrading to a newer Roku - I recommend the Express 4K+ (3941).

Check https://my.roku.com/upgrade/  for upgrade offers.

You may even qualify for the Prime upgrade offer:

https://my.roku.com/upgrade/prime-exclusive-upgrade/details

However, I dont recommend the Express (3930) due to being 2.4Ghz only, no Voice Remote, no USB ethernet option, and low memory.

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StreamerUser
Level 20

Re: Unable to load this content message received for days now

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I installed and loaded and tested the DayStar app (10.1.1), its loading and playing content without issue.

Try reinstalling the DayStar app:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

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MeMe6
Level 7

Re: Unable to load this content message received for days now

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Followed your instructions, but still not loading content.

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StreamerUser
Level 20

Re: Unable to load this content message received for days now

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What is your model # and firmware version?  Settings/System/About

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MeMe6
Level 7

Re: Unable to load this content message received for days now

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2450 x- Roku LT

9.1.0 build 5009-03

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StreamerUser
Level 20

Re: Unable to load this content message received for days now

Jump to solution

Thats a 9 year old unsupported legacy Roku model, and a 2 year old version of RokuOS - its likely the app updated and requires a newer model/RokuOS version (and that model wont get a newer OS version).

DayStar says their Roku app works with all Rokus, but recommends a Roku 2 or better.  You can try and contact DayStar about it: https://daystartv.wufoo.com/forms/roku-help-request/

However, I suggest upgrading to a newer Roku - I recommend the Express 4K+ (3941).

Check https://my.roku.com/upgrade/  for upgrade offers.

You may even qualify for the Prime upgrade offer:

https://my.roku.com/upgrade/prime-exclusive-upgrade/details

However, I dont recommend the Express (3930) due to being 2.4Ghz only, no Voice Remote, no USB ethernet option, and low memory.

View solution in original post

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