Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Paintgirl
Level 7

Unable to fetch meta

Im new to Roku as of today.  I added Philo to my channels. I had subscribed to philo last week and cancelled as my TV did not support it. So I purchased the Roku. Once we installed Roku we added philo to the channels. Now I go to philo and try to watch something. Every single thing we click to watch comes up with " Unavailable Unable to fetch meta. Philo tells me its a Roku issue. We can watch everything else with the Roku no issues. Please help a Tech illiterate newbie! 

3 REPLIES 3\
erin_eliz
Level 7

Re: Unable to fetch meta

I am getting the same thing. Maybe it’s an outage of some sort?

Sferguson
Level 7

Re: Unable to fetch meta

I am having the same issue

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renojim
Community Streaming Expert

Re: Unable to fetch meta

Philo has a lot of nerve trying to pass it off as a Roku issue.  Roku didn't create the channel/app, Philo did.  They're the only ones that can figure out what's going on.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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