Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cmoi2c
Level 7

Unable to delete CH App, Roku states Not Connected to Internet, But the Roku IS connected.

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Have rebooted both the router and the Roku device. When clicking on the " * " to delete a selected channel App to delete, the Roku states that it isn't connected to the Internet. When in fact, it is connected (via CAT5) to the Internet after running the Internet connection check under settings.     

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renojim
Level 21

Re: Unable to delete CH App, Roku states Not Connected to Internet, But the Roku IS connected.

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That could be an erroneous message.  Roku has been having server issues all day and you need to be able to connect to the Channel Store server to add or remove a channel.

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renojim
Level 21

Re: Unable to delete CH App, Roku states Not Connected to Internet, But the Roku IS connected.

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That could be an erroneous message.  Roku has been having server issues all day and you need to be able to connect to the Channel Store server to add or remove a channel.

View solution in original post

cmoi2c
Level 7

Re: Unable to delete CH App, Roku states Not Connected to Internet, But the Roku IS connected.

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So, that may be the issue then as the Channel Store was also "not available" at the time.  Guess will a have to wait until Roku gets it's "act back together" with their servers. Thanks for the reply.  

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