Channel Issues & Questions

[Rubai]

I cant add Prime video from my device. It says coulnld not add. Not sure why or how to fix? Can any one please help.

[RokuDanny-R · Accepted solution]

Hi,

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

At this time, Amazon Prime may not offer their Prime Video channel on the Roku platform in your area. You will need to contact Amazon to inquire further. 

Thanks,
Danny