Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am trying to add a new channel but it keeps asking for the PIN. Even though I enter correct PIN but it says invalid PIN. I then updated the PIN to "No PIN Required" but still the same issue. How to fix this issue. #AddNewChannel
Yes I have updated the PIN over web many times but the updated PIN never works on TV when adding a channel.
I am trying to add a new channel called Hotstar (I have bought subscription of hotstar recently and I am able watch it on my laptop) but cannot add it to Roku so that I can watch it on my TV.
There might be a possibility that the roku account on my TV is different from the account on my laptop (but this possibility is very less) so if there is any way I can verify if both accounts are same.
Which means the roku device that is hooked on to my TV and my roku account that I am accessing on my laptop are not in synch. Looks like these two may be two different account but I am not sure which account I am using on my TV. So how do I know which account is on my TV roku device.
I remember purchasing a new roku device with new remote 2-3 years back but incidentally my old remote still works with this new device (actually both remotes work).
I am not able to figure out how to resolve this issue. Please help.