Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to add channel

I am unable to add the channel Chiller Thriller TV to my roku either through the roku or through the channel guide on the internet.

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1 REPLY 1\
Community Streaming Expert

Re: Unable to add channel

By "unable to add" do you mean you can't find a listing for it in the first place, or do you mean that you can click on a listing but it will not install?

Where are you located?  Most channels are only licensed to stream to certain regions.

What model and model number Roku do you have (check via menu path Settings - System - About)?  Some channels have not been programmed to run (or install) on older models that lack some of the more recent advancements.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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