Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to add channel

Won’t let me add Discovery+ , says error, can not download when I try to download 

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Level 19

Re: Unable to add channel

What model and model number Roku do you have (Settings > System > About will show you)? 

Many of the newer channels will not run on older, less capable Roku models and can't be installed there.  I can't find any information on which Roku models Discovery wrote their Discovery+ app to be compatible with. 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Unable to add channel

I have same problem. I have roku player 3100x. So do I need a newer model?

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Level 7

Re: Unable to add channel

I also have a 3100X. This is a major bummer, it would have been nice to have known that before I went with Discovery +. So this is the confirmed issue?

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Level 19

Re: Unable to add channel

The 3100 is a Roku 2 from 2011.  It is a second generation Roku, while the current products are generation 8 and 9.  It is no longer supported by Roku and no longer receives updates to the Roku software.  The 3100 maxed out at Roku 9.1, while the current version is 9.4.

Many of the newer channels are written for the capabilities of newer units and more recent operating systems and can't be installed on older units.

I've long wished that Roku required the channels to list the Roku models they support in their channel descriptions.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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