Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to add PLEX

I just installed my Roku, and am unable to add the PLEX channel, although no reason is given within the interface.   Has anyone else experienced problems with installing PLEX or, if you had already installed it, does it still work for you?

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Level 21

Re: Unable to add PLEX

What is the model number of your Roku from Settings->System->About?  Also, what Software Version is shown there?

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Level 19

Re: Unable to add PLEX

See this page on the Plex support site re Roku models that are compatible with the Plex app:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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