Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Khristenn2
Level 7

Unable to activate Science Channel

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I am having the same problem. I use the activation: www.sciencechannel.com/link, I put the code in, and get the message: NOT FOUND. I have followed every instruction to the letter. I am able to get the other GO channels. I  have tried this many times, removing the channel, unplugging the ROKU device, restarting from settings, nothing is helping. I am at a total losss. If anyone has any ideas, please let me know. I can't even get to the provider list.

 

Totally frustrated.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to activate Science Channel

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Hey @Khristenn2

We do apologize for the inconvenience this has caused you. 

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel activation.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to activate Science Channel

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Hey @Khristenn2

We do apologize for the inconvenience this has caused you. 

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel activation.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Go-issues
Level 7

Re: Unable to activate Science Channel

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Same here, it worked fine for a while. Then the key icon starts locking me out of content. So I remove my account info and now when I put it back in it gives and error code. Funny that the other go apps still work fine. Just the discovery Channel.  I won't be buying their paid service when the service I'm already paying for doesn't work.


@Khristenn2 wrote:

I am having the same problem. I use the activation: www.sciencechannel.com/link, I put the code in, and get the message: NOT FOUND. I have followed every instruction to the letter. I am able to get the other GO channels. I  have tried this many times, removing the channel, unplugging the ROKU device, restarting from settings, nothing is helping. I am at a total losss. If anyone has any ideas, please let me know. I can't even get to the provider list.

 

Totally frustrated.


 

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