Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Grams
Level 7

Unable to activate Science Channel

I've removed and loaded THREE times today! And all of the episodes are locked. I have no trouble with DiscoveryGo, FoodGo, HGTVGo only SciGo (and nothing on my discovery+ is live).  It is VERY frustrating!!!!

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to activate Science Channel

Hi @Grams

Thanks for the post.

Did you restart your Roku device before adding the channel back in? That step is crucial when performing the troubleshooting. If you haven't tried it yet, we would recommend giving it a shot once again. Here are the detailed steps you can follow:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists after attempting the suggestions above, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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