Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bob_in_Cali
Level 8

Unable to activate Science Channel

I have had the Roku Science Go app for a few months. Tonight it locked me out. I tried to re-activate it with the code they give you. But as soon as I put the code on sciencechannel.com/activate, the Roku app would automatically log me out. I tried several different activation codes over a half an hour, but again, as soon as I put the code on the website, the Roku app would dump me. Roku can go ahead and remove this inept app.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to activate Science Channel

@Bob_in_Cali 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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