Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable to access a service that I have paid for - Fox Nation

Paid for a FoxNation subscription. It's listed on my Roku account as active.  But, when I go in it asks me to subscribe and it won't allow me to use the channel. Tried contacting Roku but they are apparently not taking any calls or chats. Can anyone help?

 

 

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Level 16

Re: Unable to access a service that I have paid for

There's apparently a change in Fox's policy the last week or so. Like most other cable-type channels, they are now requiring a paid subscription to a service that carries their channel in order to view live streams.

But if you have a paid subscription to Fox Nation there should be somewhere within the Fox Nation app where you can sign into your Fox Nation account to view its kn demand content.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
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Level 8

Re: Unable to access a service that I have paid for

I have the same problem, Joanne. I hope this can be solved or its bye bye to fox nation.

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Level 7

Re: Unable to access a service that I have paid for

It won't load onto any of my other devices either. I can open my account information in Fox Nation and it asks if I want to subscribe. But, it's listed as active in Roku account.

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