Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Unable to View new Trial Channels

I just opted to for some Free Trials of some channels, all I get when I choose these channels on my ROKU home is Purple screen with empty boxes as options, which after choosing, leaves me with a Blank Purple screen

Anyone else experience this?

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1 Reply
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Roku Employee
Roku Employee

Re: Unable to View new Trial Channels

@deepaberdeen 

Thanks for the note.

We would recommend trying to remove those channels that you are trying to access content on and restarting your device before adding them back again.

If that does not resolve the issue you are experiencing, we would recommend removing the channels from your device and trying to perform a factory reset on your device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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