Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ProfitPartners
Level 7

Unable to Access ABC channel

Although ABC shows as an available channel on Roku, when I attempted to register to activate at ABC, ROKU was not listed as a viable provider.  No access. Will this be remedied soon?

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8 REPLIES 8\
Mabickar
Level 7

Re: Unable to Access ABC channel

Monday, April 6, 7:00pm. 
     ABC has been in the live listings until today. I turned to watch Jeopardy and the channel is missing. What happened?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to Access ABC channel

@ProfitPartners 

Thanks for the inquiry.

Please be aware that Roku is not a provider for the ABC channel. When activating the ABC channel, it is most likely requesting your TV or cable provider to grant you access to that channel.

For more information about authenticating channels, visit our Support page here: Will I have to pay for channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ProfitPartners
Level 7

Re: Unable to Access ABC channel

Now I'm really confused. WHOM should I tell ABC is my supplier, if not Roku?

My internet service. ATT? I don't use ATT movie features, just internet.

Thanx

R

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to Access ABC channel

@ProfitPartners 

Thanks for the inquiry.

When activating the ABC channel, you will need a TV or cable provider to grant you access to that channel. Without a TV or cable provider subscription, you will not have the ability to access certain content available on the ABC channel.

For more information, we recommend reaching our to ABC support here: https://support.abc.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
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GTifft
Level 7

Re: Unable to Access ABC channel

We had done all that. Haven’t had a problem for more than a year. Now all of a sudden when we access ABC in Roku we get an error message. 

Provider Service Error please contact ABC.com/Roku/feedback Code:012-1206-403

We went to the site, filed request and got message that it is a provider error.

Argh…like a pirate!

jonestony554
Level 7

Re: Unable to Access ABC channel

Have contacted ABC and cable provider, the issue is with Roku and the support phone is for billing and set0up only. Where do I go for help on this issue?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to Access ABC channel

Hey @jonestony554

Thanks for the post.

Could you tell us specifically about the issue you're experiencing with the ABC channel?

With more information, we can assist you further.



All the best,
Irene

Kariza D.
Roku Forum Moderator
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Madden
Level 7

Re: Unable to Access ABC channel

I do everything it tells to me and put in the code and activation is done and says all set. Then it pops up saying “you have been signed in since it appears your tv subscription does not include access to the following channels” with abc being one of them. It’s driving me nuts!!!!!!!

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