Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Unable To Install NOW TV

Roku is saying NOW TV is not available in my area, but I am in the UK. Is there a fix for this? https://channelstore.roku.com/en-gb/details/20242/now-tv

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Roku Employee
Roku Employee

Re: Unable To Install NOW TV

@Qouarin 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If a channel isn't appearing in Search, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue, then create a new Roku account in the correct region. We'd also recommend reaching out to the channel provider directly for more help and information regarding the availability of their service on the Roku platform in your area. They can also assist with any login or troubleshooting questions that you may have. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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