Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mpmd
Level 8

Ultra 4660X2 won't work with xfinity stream beta anymore.

For some reason, we had issues where we lost our Xfinity stream beta channel over the weekend. On two of our Rokus reinstalled w/o issues. The Ultra, however, won't work. You can enter their code and the website says "success" but the Xfinity sign-in screen appears again and does not go to the accept terms agreement screen. Called Comcast, no help at all. Does anyone else have this issue or some sort of fix? The Ultra firmware version is 4201-46 Any help most appreciated. 

5 REPLIES 5\
gwaug
Level 7

Re: Ultra 4660X2 won't work with xfinity stream beta anymore.

Lots of complaints about this problem (being kicked back to the sign-in screen after "successful" authorization) on the Xfinity user forum. I started experiencing the problem on Monday 11/15 and it still hasn't been resolved. Claims by Comcast that they're working on an "ongoing outage", but of course every customer rep has a different story. I'd like to receive notifications directly on known outages that might affect me (locally or nationally), but apparently Comcast can't even disseminate this information throughout the customer service department.

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mpmd
Level 8

Re: Ultra 4660X2 won't work with xfinity stream beta anymore.

See related thread for same problem at:

https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-stream-app-not-working-on-roku-u...

This did work for me.

Don't believe that the problem is not affecting all Roku device types (if this is what the tech meant in the response cited above). I am able to log in on (only) 1 of 5 Roku devices, but not a second device of the exact same type, as well as not on two Roku sticks and a Roku TV.  The latest "workaround" that a support tech gave me was to log into Xfinity in a browser tab, connect to Xfinity Stream there (xfinity.com/stream) and then in the same tab attempt to activate your Roku device (xfinity.com/authorize). Perhaps this works under some conditions, but it didn't work for me.

 

Given the number of Roku users, I think they have a fairly serious issue on their hands.

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gwaug
Level 7

Re: Ultra 4660X2 won't work with xfinity stream beta anymore.

I was finally able to clear the problem (for now) on all but one of my Roku devices and (I believe) deduce the root cause of the problem-- stale login data on the Comcast servers. Definitely not stale data on the Roku devices, as factory resets/power cycles were performed.

A couple days before my "outage" my brother logged onto one Roku with his account to watch his To Go channels. Fine, no problem, when he was done I successfully logged the Roku back in with my account. Two days later, all Roku devices were logged out, with only one able to log back in. Finally (with nothing to lose) I decided to log back into his account to see what might happen. After logging out his account from the Xfinity Stream app on the Roku the problem cleared on this Roku as well as 2 others. It still persists on one last Roku, probably because somehow it is still picking up the stale login in the network. As such I am concerned that the problem may reoccur on the other devices if/when they log out again.

Independent of such workarounds, this is still a problem in the Comcast network. Every new login should be a clean one, especially after all in-home Rokus/phones/PCs have been logged out of Xfinity and then logged back in. None of these past logins should persist in the network after a new login is performed.

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mpmd
Level 8

Re: Ultra 4660X2 won't work with xfinity stream beta anymore.

I agree

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