Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Michellesweetie
Level 7

USA channel only has narration of each program. Unable to turn off. Help please.

How do i turn off narration.  I followed all instructions and it dies not work.   Roku tv, spectrum cable 

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RokuDanny-R
Roku Employee
Roku Employee

Re: USA channel only has narration of each program. Unable to turn off. Help please.

@Michellesweetie

Thanks for the post.

If this is only happen on a specific channel, it's possible that there is an issue that the channel provider may need look further into. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: USA channel only has narration of each program. Unable to turn off. Help please.

By narration, which to you mean?

Audio description of Roku menus and items selected.  This is what Roku terms its Audio Guide.  At some point you probably hit the * key four times in a short period of time. This is a shortcut that toggles the "Audio Guide" feature on and off, so four quick presses of the * key should turn the Audio Guide feature back off.

To deactivate the four-* trigger shortcut altogether use menu path, Settings > Accessibility > Shortcut (in the Audio Guide section) > Disabled

Audio description of what is taking place in the program you are watching.  This is an alternate soundtrack for the program you are watching, which describes the action for the visually impaired.   How you manage this depends on the channel you are watching and how the programmers chose to configure its controls.  Unforunately, on USA I'm currently getting the same "Cloudpath error" that others are reporting so I can't look up how to do it on that channel.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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desertroosje721
Level 7

Re: USA channel only has narration of each program. Unable to turn off. Help please.

I have tried everything to disable the narator on my new Roku premiere device and NOTHING works! Please help

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RokuDanny-R
Roku Employee
Roku Employee

Re: USA channel only has narration of each program. Unable to turn off. Help please.

@desertroosje721

Thanks for the post.

Is the issue happening on a specific channel or does it happen regardless of the channel that you are watching?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rbradley31
Level 7

Re: USA channel only has narration of each program. Unable to turn off. Help please.

This is happening for me too but I don’t have an accessibility menu option to select to turn off the reader.  When I click the* four times it just indicates the reader is enabled and to go to accessibility option which I don’t have in my settings menue

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RokuDanny-R
Roku Employee
Roku Employee

Re: USA channel only has narration of each program. Unable to turn off. Help please.

@Rbradley31

Thanks for the post.

Can you please specify the issue you are experiencing? Are you hearing the narration only on the USA channel or across all channels? Are you making sure to press the * button within the USA channel during playback?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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