Channel Issues & Questions

[morgan79]

When i go to to watch the usa app it generates a code to activate it and go to the tv provider page...But when i go to put the code in it say that code is invalid...every code i switch to it does the same... Help/.

[37mediagroup]

Just to be clear, you do subscribe to a cable or satellite provider, correct?

[morgan79]

Yes I have att tv 

[37mediagroup]

I guess be sure it's case sensitive, and that you don't have caps lock on. Lastly, hopefully they don't include O versus 0, and I and l (i & L) things like that. Otherwise, if you log out & back in again does it give a new code. 

Try searching the forum for ATT, see if others had similar issues, or contact them. Make sure you get USA on the AT&T package you have. One of the $19 offerings (Sling?) I think doesn't include all cable channels. 

[morgan79]

when i go to the app it generates a code Case sensitive i know all about. but when i go to my computer or phone to access the app it just keeps saying invalid code no matter how many time i generate a new one. it wont even let me get to where i pick my tv provider. to sign in with....

[RokuTannerD]

@morgan79  Thanks for the note. When you enter the USA Network channel, go up to 'More'. Select 'My Profile', then make sure you scroll down tot he second option that says 'TV Provider'. This is the code you'll want to use at http://usanetwork.com/activatenbcu (If you attempt to use the first option, this will not allow you to authorize the channel with your TV Provider credentials, but is rather used to log into your 'NBCUniversal profile', which is a separate feature offered by the channel provider.) 

If that still isn't working, try removing the USA Network channel from the Roku home screen. Then, restart your device from Settings>System>About. Once your device starts up again, add the channel back once more, and try repeating the process to authenticate the channel. 

Thanks,

Tanner

[Jeff2]

I have the same issue. USA does not recognize Roku as a provider. It also says I’m out of credits & do t know how to get anymore 

[RokuDanny-R]

@Jeff2 

Thanks for the note.

Please be aware that Roku is a not a provider, but a streaming platform. The channel is most likely asking for your TV or cable provider to authenticate the channel.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?

Thanks,
Danny

[triciah312]

I'm having the same problem and I have direct TV. Nothing works.  I'm pretty good with computers so I know all of the obvious fixes and some of the not so obvious. I'm just going to give up. I don't even usually watch USA but there was one show I wanted to watch. Dirty John.

[morgan79]

but is rather used to log into your 'NBCUniversal profile', which is a separate feature offered by the channel provider.)