Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jeanwwecarvajal
Level 7

USA Network App "Sorry we are having some trouble" error message.

My USA network doesn’t work every time when I try to click live it says sorry we are having some trouble. Please help me with my situation thank you.

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: USA Network App

Hi @jeanwwecarvajal

Thanks for the post.

Does the issue only occur on USA Network or across other channels installed on your Roku device? If it's just on one specific channel, we would recommend removing the app then re-install it. Make sure to restart your Roku player before adding the channel back in to ensure the process is successful. 

Please follow the steps below:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If after attempting the suggestions above, you are still unable to play videos from one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves.

You can reach out to them here: USA Network Support

All the best,
Kariza

0 Kudos