Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

URLTV on Roku 2 XD

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I’m having an issue installing my URLTV app. It keeps telling me could not add “URLTV.TV” error. But the Roku website tells me it has been installed. I have a Roku 2 XD. 

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Roku Employee
Roku Employee

Re: URLTV on Roku 2 XD

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@iamlourob 

Thanks for the inquiry.

Please be aware that the Roku 2XD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: URLTV

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Your Roku is so old it won't receive any more updates and I believe that includes trying to add new channels.  I might add that it probably wouldn't support that channel anyway if you could get it to install.

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Roku Employee
Roku Employee

Re: URLTV on Roku 2 XD

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@iamlourob 

Thanks for the inquiry.

Please be aware that the Roku 2XD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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