Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

UPDA No Account Returned

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i am having trouble with the bravo channel and WE TV every time i try to watch something live it gives me an error . it says upda no account returned . can i get some answers to what is going on?

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Level 19

Re: UPDA No Account Returned

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@monique234 Thanks for reaching out! Each channel on the Roku platform manages their own TV provider authentication and account access directly, including any error messages you may see. They'll be the correct source to contact for more information about the issue, and any channel error messages you may see.

You'll need to contact Bravo support directly for more help if you're seeing an error message in their channel when signed in using your TV provider credentials. You can reach Bravo here: https://www.bravotv.com/contact

 

Thanks,

Tanner

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Level 19

Re: UPDA No Account Returned

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@monique234 Thanks for reaching out! Each channel on the Roku platform manages their own TV provider authentication and account access directly, including any error messages you may see. They'll be the correct source to contact for more information about the issue, and any channel error messages you may see.

You'll need to contact Bravo support directly for more help if you're seeing an error message in their channel when signed in using your TV provider credentials. You can reach Bravo here: https://www.bravotv.com/contact

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: UPDA No Account Returned

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What if I don't have a TV provider, like DirecTV (which I canceled). I'm using just the Roku app. How do I resolve this?

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Level 14

Re: UPDA No Account Returned

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Many cable networks require a cable/satellite subscription to use their apps. There isn't much you can do other than subscribe again.

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