Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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monique234
Level 7

UPDA No Account Returned

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i am having trouble with the bravo channel and WE TV every time i try to watch something live it gives me an error . it says upda no account returned . can i get some answers to what is going on?

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RokuTannerD
Level 19

Re: UPDA No Account Returned

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@monique234 Thanks for reaching out! Each channel on the Roku platform manages their own TV provider authentication and account access directly, including any error messages you may see. They'll be the correct source to contact for more information about the issue, and any channel error messages you may see.

You'll need to contact Bravo support directly for more help if you're seeing an error message in their channel when signed in using your TV provider credentials. You can reach Bravo here: https://www.bravotv.com/contact

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: UPDA No Account Returned

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@monique234 Thanks for reaching out! Each channel on the Roku platform manages their own TV provider authentication and account access directly, including any error messages you may see. They'll be the correct source to contact for more information about the issue, and any channel error messages you may see.

You'll need to contact Bravo support directly for more help if you're seeing an error message in their channel when signed in using your TV provider credentials. You can reach Bravo here: https://www.bravotv.com/contact

 

Thanks,

Tanner

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Donnie931
Level 7

Re: UPDA No Account Returned

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What if I don't have a TV provider, like DirecTV (which I canceled). I'm using just the Roku app. How do I resolve this?

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andyross
Level 16

Re: UPDA No Account Returned

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Many cable networks require a cable/satellite subscription to use their apps. There isn't much you can do other than subscribe again.

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makaiguy
Community Streaming Expert

Re: UPDA No Account Returned

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@andyross wrote:

Many cable networks require a cable/satellite subscription to use their apps. There isn't much you can do other than subscribe again.


.. but your subscription can be to a less expensive service than Directv that carries Bravo.  The two I know of are Hulu Plus Live Tv and YouTube TV.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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