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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sm3
Level 7
‎07-11-2020 08:54 PM

UMC subscription issue

I just downloaded UMC. Roku billing says only link one UMC subscription with your roku TV account. This is my first time having it. I don't see it anywhere else on my account that shows I've had it before. Not sure about this issue. Assist roku family.

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renojim
Level 21
‎07-11-2020 10:36 PM

Re: Roku Billing

You've checked https://my.roku.com/account/subscriptions ?

Are you sure the email address that shows up in Settings->About matches the account you're checking?

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Sm3
Level 7
‎07-12-2020 06:24 AM

Re: Roku Billing

I'm sure. It only shows 1 subscription of UMC under my account with that email. It asked me if it could use my roku to link channel. So I assume it would attach my password and username. I put in info UMC came up. But when I wanted to watch a show I received that error. So I unsubscribed to find out more info 

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