Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

UKTV play

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I am unable to receive and play UK TV Play channel

It keeps saying I need a software update, however when I go into settings the Roku device says the software is updated.

What should I do?

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Roku Employee
Roku Employee

Re: UKTV play

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@deepaberdeen 

Thanks for the note.

As @david1974 mentioned, we would recommend try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: UKTV play

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I had this issue but uninstalled the App and then re-downloaded it and then it worked, seems it doesn’t detect an update when try to update. 

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Roku Employee
Roku Employee

Re: UKTV play

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@deepaberdeen 

Thanks for the note.

As @david1974 mentioned, we would recommend try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: UKTV play

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Thanks that worked

Many thanks

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Level 7

Re: UKTV play

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if i remove the channel i cannot find it in the channel store 

 

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